This document describes the Matthew Costin Privacy Policy.
Matthew Costin is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal
Information’ set by The Office of the Privacy Commissioner. These principles define clear standards for the collection,
access, storage and use of personal information which we obtain as part of our business operations.
Who we are
Matthew Costin ABN: 44 743 426 765
Phone Number: +61 3 9029 3198
Our main website address is: https://matthewcostin.com.au
Email Address: office@matthewcostin.com.au
The Information We Collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and
hold will depend upon the products and services you request from us and may include:
Information you provide us when you purchase goods or services including over the phone or internet transactions. This
information will include your name, address and contact details.
Information derived from communications between us and you.
The use of the facilities and services available through our website will determine the amount and type of information we
collect. The only personal information we collect when you use our website is what you tell us about yourself, for
example, by completing an online form when you request product information, or when you send us email we will record
your mail address.
We use the information
we collect for the purpose disclosed at the time of collection, or otherwise as set out in this
Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent,
unless authorised or required by law. Generally we will only use and disclose your personal information:
• To establish and maintain your relationship as a customer of Matthew Costin.
• To provide the products and services you have requested from Matthew Costin.
• To administer and manage those products and services.
• To answer your inquiry.
For direct marketing by email, specials on products or services you have shown interest in. If we contact you in this way
without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing
communications. If you at any time receive any communication from Matthew Costin which you would not like to
receive, please contact us and we will remove your name from our mailing list.
Your Personal Information
In most cases, you can gain access to the personal information that Matthew Costin holds about you, subject to some
exceptions allowed by law.
If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to
personal information as quickly as possible.
Information provided to access our Website Newsletter, Support Desk and Online Chat/Email, will be held in our system
for the purpose of fulfilling your enquiry and will remain on our system. You may request that this information be deleted
at the conclusion of your enquiry, if not legally required to be held by us.
How we protect your data and Security
Matthew Costin will take reasonable steps to keep secure any personal information which we hold and to keep this
information accurate and up to date. Personal information is stored in a secure server or secure files.
To further protect security of data, we use two factor authentications on systems and website that have this security
available.
Our Website, Support Desk and Online Chat are SSL Certificated for enhanced security for the transmission of
information.
The Internet is not always a secure method of transmitting information. Accordingly, Matthew Costin cannot accept
responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised
access or use of that information
Visitors to our site and other services via our site may be checked through an automated spam detection service, where
you are required to show that you are not a robot or spam bot.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are
for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies
will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts
cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices.
Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will
persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other
websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your
interaction with that embedded content, including tracing your interaction with the embedded content if you have an
account and are logged in to that website.
Analytics
Analytics services are on this website, this holds data on your visits our websites which we use StatCounter. We solely
use it to determine whether you are a first-time or returning visitor on each website and to estimate your accumulated
unique visits per site. No personal information is stored in the cookie.
Where we send your data
As we use a number of online systems your information may be held on servers outside of Australia, this will include
U.S.A.
Changes To This Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted
on our website at www.matthewcostin.com.au . We suggest that you visit our website regularly to keep up to date with
any changes.
Contact Us
If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy
or our information handling practices in general, please contact us on privacy@matthewcostin.com.au