ON-TIME GUARANTEE

At Matthew Costin, we understand that your time is important. We don’t want you to have to spend any more time waiting for us to arrive at your site or business.

That’s why we offer our On-Time Guarantee.

To qualify for the On-Time Guarantee:

  • Step 1: Book your Service at least 48 Hours before your appointment time.
  • Step 2: Wait for your Appointment time
  • Step 3: If our Tech staff has not arrive on your site by 30 minutes of your appointment time.

If the above applies (and subject to the conditions below), then you will get a 15% discount on your service

Conditions:

  • The On-Time Guarantee applies to Test and Tag and Computer services only
  • The On-Time Guarantee does not apply to computer remote services.
  • The On-Time Guarantee does not apply when your appointment was booked under 48 Hours.
  • In some circumstances, our Techs may be running behind schedule due to a delay outside of our control (for example, an emergency or an electricity outage). If this occurs, we will call you prior to your appointment to reschedule. The On-Time Guarantee does not apply if you choose to not reschedule your appointment (or if you do not answer our call). If you do reschedule, the On-Time Guarantee applies to the rescheduled appointment time.
  • The conditions of the On-Time Guarantee are subject to change at any time.
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